Shipping Policy

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the shipping destination, shipping method selected, and the contents of your order.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, it will be shipped.

After placing your order, you will receive an order confirmation email. If you do not receive this email, please check your spam or promotions folder.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available after receiving the shipping confirmation email.

Estimated Delivery Times

Estimated delivery times after shipment are as follows:

• United States: 5–10 business days

• International Orders: 5–14 business days

These delivery times are estimates only and are not guaranteed. Delivery may be delayed due to customs processing, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Locations

Orders are fulfilled from our fulfillment centers in Los Angeles, California, United States, or Shenzhen, China, depending on inventory availability and the shipping destination.

Customs, Duties, and Taxes

All orders are shipped on a Delivered Duty Paid (DDP) basis. This means that applicable import duties, taxes, and customs charges are included in your purchase and are paid by us.

Customers should not normally be required to pay additional import duties or customs charges upon delivery.

If you are asked to pay customs duties, import taxes, or customs clearance fees related to your order, please contact us at support@cutethingscommin.com with proof of payment. We will review the charges and reimburse eligible customs-related fees where applicable.

Tracking Information

Tracking updates are provided by the shipping carrier and may not appear immediately after shipment. International tracking information may only become available once the package reaches the destination country or is processed by the local postal service.

Lost, Delayed, or Missing Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. If your package appears to be significantly delayed or lost in transit, please contact us at support@cutethingscommin.com. We will work with the shipping carrier to investigate the issue and assist in resolving it.

Pre-Order Items

Products marked as Pre-Order require additional processing time before shipment.

Estimated shipment times for pre-order items are typically 7–15 business days, although this may vary depending on production and restocking schedules.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise stated on the product page.

Returns

Returns are shipped to our returns centre in California, United States; we do not operate return addresses in other countries. For orders shipped outside the United States, return postage (including any customs formalities) is at the customer’s cost and can be significant — please check the cost with your carrier before deciding to return, and read our Refund policy for the 14-day right of withdrawal and the options available if a return is impractical.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us at:

Email: support@cutethingscommin.com