Shipping policy
We offer free standard shipping on all orders.
Order Processing
Orders are typically processed and shipped within 1–3 business days. Once your order has been placed, you will receive an order confirmation email. If you do not receive this email, please check your spam or promotions folder.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available after receiving the shipping confirmation email.
Shipping Times
Estimated delivery times after shipment are as follows:
- United States: 5–10 business days
- International Orders: 5–14 business days
Please note that these delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our control.
Estimated delivery times are provided for informational purposes only and are not guaranteed. Delivery times may vary due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Shipping Locations
Orders may be shipped from our fulfillment facilities located in Los Angeles, California, United States, or Shenzhen, China, depending on inventory availability and destination.
Customs, Duties, and Taxes
All orders are shipped on a Delivered Duty Paid (DDP) basis. This means that applicable import duties, taxes, and customs charges are included in your purchase and are paid by us.
Customers should not be required to pay additional customs duties or import taxes upon delivery.
In the unlikely event that you are asked to pay customs duties, import taxes, or clearance fees related to your order, please contact us at support@cutethingscommin.com with proof of payment. We will review the charges and reimburse eligible customs-related fees where applicable.
Tracking Information
Tracking updates are provided by the shipping carrier and may not appear immediately after shipment. International tracking information may only become available once the package reaches the destination country or is processed by the local postal service.
Pre-Order Items
Items marked as "Pre-Order" are not currently in stock and require additional processing time before shipment.
Estimated shipment times for pre-order items are typically 7–10 business days but may vary depending on production and restocking schedules.
If an order contains both pre-order and in-stock items, the entire order may be held and shipped together once all items are available, unless otherwise stated.
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact us at:
