Refund policy
We offer our customers a 14-day return policy, which means you have 14 days after receiving your item to request a return!❤
To be eligible for a return, items must be returned in the same condition in which they were received. Customers may inspect the item as they would in a physical store, but items should not be worn, used beyond what is necessary to determine their nature and characteristics, damaged, or altered.
Defective, Damaged, or Incorrect Items
If your item is defective, damaged, or incorrect, please contact us within 14 days of delivery at support@cutethingscommin.com and provide photo evidence of the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Right of Withdrawal and Change-of-Mind Returns
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, email us at support@cutethingscommin.com within 14 days of receiving your order, stating your order number. You may use the model withdrawal form at the bottom of this page, but it is not required. We will confirm your request and the return instructions by email.
Returned items must be sent back without undue delay and no later than 14 days after you notify us of your decision to withdraw.
Customers may choose either:
- A refund to the original payment method; or
- Store credit, if preferred.
Please contact us before sending anything back so we can match your parcel to your order.
Where Returns Are Sent
All returns are shipped to our returns centre in California, United States. The full return address is provided by email once your return is confirmed. We do not currently operate return addresses in other countries.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, you bear the direct cost of returning the goods.
For customers outside the United States, this means international postage to California. Your postal service may require customs forms, and some postal services do not accept merchandise parcels to the USA, so a courier may be needed. International return costs can be significant — we recommend checking the cost with your carrier before deciding to return. Please mark the customs declaration as “Returned goods” and include your order number.
For defective, damaged, or incorrectly supplied items, we will provide an appropriate remedy in accordance with applicable consumer protection laws, and return shipping will not be at your expense.
We recommend using a tracked or signed postal service when returning items, as we are not responsible for returns lost in transit.
If a Return Is Impractical
If returning your order internationally would cost more than the order itself, contact us before shipping anything back. We may, at our discretion and on a case-by-case basis, propose an alternative such as a partial refund. This does not affect your legal right to a full refund by returning the goods.
Refunds
Once we receive your returned item, or you send us proof of shipment with a tracking number, we will refund the original payment method within 14 days. The refund includes the price of the goods and the original standard shipping cost (any express shipping surcharge is not refunded).
We may reduce the refund if the items show handling or use beyond what is needed to establish their nature, characteristics, and functioning.
Please note that it may take additional time for your bank, credit card provider, or payment processor to complete the transaction.
Return shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item, or where otherwise required by applicable law.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Gem Light Inc. (Cutethingscommin), California, United States — support@cutethingscommin.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____________________
Order number: ____________________
Ordered on: ____________ / Received on: ____________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________
Contact Us
If you have any questions regarding returns, withdrawals, refunds, or exchanges, please contact us at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
