SHIPPING & DELIVERY
All of our orders ship within 1-3 business days! Orders placed on Friday through Sunday will ship out on Monday.
We offer free shipping with custom taxes included for all orders to most countries!
After our warehouse processed your order, usually it takes 5-10 business days to the US, UK, Germany, Italy & France. About 14 business days to Spain, Austria, Australia, Ireland and more.... —you can also contact us your location for a better ETA!
For more details regrading our shipping and delivery please refer to https://cutethingscommin.com/policies/shipping-policy
RETURNS & CANCELLATION
We offer our customers a 14-day return policy, which means you have 14 days after receiving your item to request a return! ❤
For more information regarding your eligibility to refund or cancel, please refer to https://cutethingscommin.com/policies/refund-policy
We offer 6 months warranty and if you ever receive any problematic orders, please don't hesitate to contact us: firstname.lastname@example.org include the following:
1. Order name/number
2. Picture of item
3. Description of Issue
❤ We work hard to reply every email within 24 hours!
All of our Silver/Gold plating and extra-strength Platinum-plating jewelry are designed to be water-resistant, which means they can withstand light exposure to water, such as occasional hand-washing, showering, or light rain. While our jewelry is made with durable materials, along with an extra layer of protection, excessive exposure to water, chemicals (like sweat, hand soap, shower gel, and dish soap), and extreme temperatures may potentially affect the quality and lifespan of the jewelry.
To preserve the beauty and longevity of your jewelry, we recommend avoiding prolonged exposure to water. It is also recommended to clean them with a dry and soft cloth after use and immediately after exposure to water. You can keep them in the airtight bag we provided you! By following these instructions, they can shine with you for a long period of time!
We now also offer Gold Vermeil/925 Sterling Silver/Stainless Steel collections for those seeking tarnish-free, waterproof options.